Privacy Policy.

Before using our services or features, it is important that you read this Policy as well as the specific conditions governing each service or feature.

1.- Purpose of the Privacy Policy

This Privacy Policy of MYOGEM HEALTH COMPANY (hereinafter, MYOGEM) regulates the collection, use, and other forms of processing of personal data provided or obtained with the authorization of Users and/or Clients on this website or in any other environment of the company, whether digital or physical.

By entering your data in one or more data collection forms, whether digital or physical, you accept the terms of use and the privacy policy, assuming that you have been informed of the conditions of use and the legal notice.

We inform you that whenever you provide us with your data, or it is necessary to access information that may identify you—such as your name, surname, email, postal address, phone number, etc.—whether to browse the website, purchase our products, or use our services, you will be subject to this Privacy Policy.

MYOGEM informs users that it complies with the current data protection legislation, particularly Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR), and with Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce.

All legal texts are available to Users and/or Clients on the corresponding website. It is important that you read them, as the applicable texts will be those in force at the time of using our services.

2.- Who is responsible for processing your data?

MYOGEM is responsible for the collection and processing of your personal data in connection with the services it provides.

MYOGEM is committed to respecting and safeguarding your privacy and data security. The identifying details of the data controller are: MYOGEM HEALTH COMPANY – NIF: B66395849 Postal address: C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona) Phone: 935793432 Email: info@myogemhealth.com

3.- What data do we collect and how?

Depending on how you interact with MYOGEM, we collect different types of data that can identify you directly or indirectly, as described below:

  • Personal contact information: any information you provide us to contact you, such as your name, postal address, email address, or phone number.
  • Order information: all information required to place an order on our website: name, address, email, phone.
  • Technical information about computer/mobile devices: information about the system or device you use to access our site, such as your IP address, operating system, browser type, and version.
  • Browsing and usage information: While browsing and interacting with our website, we may use automatic data collection technologies to gather certain information about your actions. This includes link clicks, pages viewed, time spent on pages, response times, download errors, and other usage statistics. This data may be collected using cookies or third-party tracking services (e.g., Google Analytics).

Consent for the processing of your personal data is always revocable. However, in some cases, if you object to or do not authorize the processing, we may not be able to provide certain services or functionalities.

4.- Why do we collect your data?

We may process your data for various purposes, for example:

  • When you make an online purchase or use our delivery or pickup services.
  • When you contact our Customer Service.
  • When you subscribe to our newsletter.
  • When you participate in giveaways, contests, or promotional activities organized by MYOGEM.
  • When you submit a complaint, suggestion, or inquiry.
  • When you participate in surveys about our products or services.

You can choose which purposes we may use your data for. However, some uses are necessary to provide the service. The purposes for which we use your data include:

  • Order processing and delivery: To manage your purchases and orders. Legal Basis: Contract performance.
  • Commercial communications: To keep you informed about our products, services, and events. Legal Basis: Consent.
  • Newsletter subscription: To inform you about updates, services, and news. Legal Basis: Consent.
  • Participation in promotions or contests: To manage your participation. Legal Basis: Consent.
  • Customer Service communications: To respond to inquiries or complaints. Your voice may be recorded to ensure service quality. Legal Basis: Consent.
  • Surveys: To gather feedback and improve our products/services. Legal Basis: Consent.

5.- Who will your data be shared with?

To ensure customer satisfaction, all data you provide will be handled with strict confidentiality.

Your data may be shared with trusted third parties within the European Economic Area (EEA) to provide better service.

These third parties may include:

  • Technology service providers (hosting, platforms, software, database support, etc.).
  • Digital and e-commerce service providers (store locators, CRM, web analytics, search engines, etc.).

We do not share your data with third parties unless you authorize us or the law requires it.

6.- How long will we store your data?

Personal data will be retained unless you request its removal and for the legally required retention periods, unless it has lost relevance or legal purpose.

7.- What rights do users have regarding their data?

Users may exercise the rights granted by the GDPR, especially the rights of access, rectification, deletion, portability, and restriction of processing.

These rights can be exercised via a written and signed request, with a copy of a valid ID, sent to: MYOGEM HEALTH COMPANY – NIF: B66395849, C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona), or by email to: privacidad@myogemhealth.com

You may also withdraw your consent at any time or file a complaint with the relevant authority (Spanish Data Protection Agency).

8.- Incident reporting

If you encounter any conduct or situation that could involve an incident or irregularity, contact privacidad@myogemhealth.com or write to: MYOGEM HEALTH COMPANY – NIF: B66395849, C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona).

9.- Contact

If you have questions or concerns about how we process your data, or wish to contact our Data Protection Officer, write to: privacidad@myogemhealth.com

10.- User commitment

You are responsible for the accuracy, currency, and completeness of the data you provide. You are liable for any damages caused by inaccuracies or falsehoods. If you provide third-party data, you are solely responsible for obtaining proper consent and informing the third party of the privacy terms.

11.- Security

We are committed to protecting your personal data and require our trusted third parties to do the same under contractual obligation.

12.- User responsibility for use and content

Both access to our website and the use made of its content are the sole responsibility of the user. Use must comply with applicable laws, good faith, and respect for third-party rights. MYOGEM assumes no liability for damages arising from misuse of the website or its content.

13.- LSSI-CE Information

Pursuant to Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that the content manager of this website is MYOGEM, NIF: B66395849, with address at C/ Álvarez de Castro 63, 08100 Mollet del Vallès (Barcelona), and email info@myogemhealth.com.

All commercial, administrative, or contractual activity involving goods or services is the sole responsibility of the aforementioned entity.

14.- Cookie Information

We use cookies to improve your browsing experience. For more details, please read our Cookie Policy

15.- Use of other websites and social media

We are only responsible for the content and management of websites owned by us. Any other website, social network, or online repository is the responsibility of its legitimate owner.

16.- Changes to the Privacy Policy

MYOGEM reserves the right to update this policy at any time. Please check the Privacy Policy regularly. MYOGEM will take reasonable steps to inform you of any substantial changes in how we use your personal data.